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Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website.

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Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.

One on one web chat

Bots are your agents' allies—not their replacements. Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. You can implement Chat almost entirely in Setup without writing code.

One on one web chat

However, Chat new lawton escorte several APIs that enable developers to fully customize the chat experience for your org. Omni-Channel routes chat requests to the right agent based on availability and qualifications. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.

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You can implement Chat almost entirely in Setup without writing code. Use Embedded Service to create a customizable chat window that customers use to get the help they need. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic escort canning town invitations to customers as they peruse your website.

Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information.

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Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website.

One on one web chat

Use Embedded Service to create a customizable chat window that customers use to get the help they need. Bots are your agents' allies—not their replacements. runcorn escort

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The Chat Console and Omni-Channel are helpful for customer ome supervisors, too. Support agents use the Chat Console to send and receive messages. You have two options: use a guided setup flow or manually create a custom implementation.

One on one web chat

Omni-Channel routes chat requests to the right agent based on availability and qualifications. They can also run reports on on chat session records to gain insight into how their agents are performing.

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However, Chat features several APIs that enable developers to fully customize the chat experience for your org. When these four parts come together, they create one seamless web sittingbourne escorts experience for your customers and support team.

One on one web chat

You have two options: use a guided setup flow or manually create a custom implementation. When these four parts come together, they create one seamless web chat experience for your customers and support team.

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They can also escort anchorage ak reports on live chat session records to gain insight into how their agents are performing. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.

One on one web chat

Support agents use the Chat Console to send and receive messages.